Shipping

Orders usually ship within 3-5 business days and are carried out by USPS. Upon shipping, you will receive a confirmation email containing the tracking number. Please note, estimated shipping times are from the time of shipping, not the time of order. Photo & Flame is not responsible for any shipping delays that USPS encounters.

Additionally, Photo & Flame only ships orders between Monday and Friday. Orders placed on Friday will ship out the following Monday.

Candle Maintenance

 If you have purchased a candle be sure you trim the wicks to 1/4 inch, but take care not to trim them too short; otherwise, the wax might overwhelm the wick. Once you discover the right length, maintain it for subsequent burns. Keep the wick trimmed and let the wax create a complete melt pool (melted to all edges) before extinguishing. Always place your candles on flat surfaces, away from anything flammable, drafts, fans, and similar items. Our 8 inch candles last approximately 70 hours.

Recycling / Reusing

To remove the remaining wax & re-use your candle container, place the jar in a pot of simmering water. Once all the wax has melted, pour out the wax and remove the wick. Wash with warm, soapy water.  Your jar should be as good as new.

Shipping

Orders are processed and shipped within 2-5 business days in most cases. Please keep in mind, this is the timeframe for me to process and ship. This does not include shipping times. I am not responsible for delays caused by USPS.

We gladly accept cancellations

Please request a cancellation before the item has shipped.

We don't accept returns or exchanges.

Of course please contact us if you have any problems with your order.